Contact

Real people, on the resort. We answer in English or Spanish.

Send us a message

We reply

Monday to Friday, 9:00–18:00 (Spain)

Most messages get an answer the same working day.

Chasing a specific parcel?

Start with the courier's tracking: until the shop scans a parcel in, only the courier knows where it is, and claims for lost or damaged parcels go to the courier or the seller, not to us. Your account shows the moment a parcel is scanned in; if you need that record for a claim, include your Hola ID and we'll send it.

Want to become a collection point?

There's a form for that: it asks the things we need to know.